jbovard1

30 long DAYS OF EPIC SO FAR. And I am searching for assistance with an issue we are having with queries. Let me clarify, we didn't purchase the CDI portion of the EPIC program , so the CDI queries are placed as a "coding query". Once we place the query and the provider opens it, they have TWO options at the bottom of the query to answer- left side bottom is the "REPLY" button, right side bottom is the "RESPOND" button. the RETPLY button only served to communicate with the CDI, and they are answering our questions in that arena-which gives us nothing... THE ISSUES IS THE "REPLY BUTTON" (WHICH IS WHAT PROVIDERS GRAVITATE TOWARDS ONLY COMMUNICATES BACK TO THE CDI). It is not part of the medical record and they are using it to answer the query. The "RESPOND" button is what they should choose and using this "responds with a new note or responds with an existing note". EVEN the providers who have use RESPOND correctly before, then often use the REPLY button the next time. The re-work and education for this for both the CDI and provider is unrealistic and so tedious it is ridiculous. Seemingly, since we purchased this product and are building components to it, we would like to think we can have it removed but have been told we cannot. NO REASON AS TO WHY... So, I am asking for some assistance from anyone else who uses EPIC and the process for queries like we do. Please email be at jbovard@regionalhealth.org if you have any suggestions!~ Thanks in advance Juli Bovard RN CCDS 605-755-8426

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Username: jbovard1
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Last Active: October 2023
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