Physician "Thank You"

ddouthit

Looking for suggestions on how to show our appreciation to our physicians that complete queries in timely manner. Also, looking for suggestions for kudos ideas for those physicians who consistently document well.

Thanks,

Dorie Douthit

tpeyton

I made excellence certificates for those who consistently documented well and hung them in the doc mail room where all physicians could see. It was quite competetive and poor documenters wanted to know how to earn them. Worked well.

Would also like to hear ideas for answering clarifications in a timely manner as well.

Tracy M Peyton RN, CCDS
Bradford Regional Medical Center
Upper Allegany Health Systems
116 Interstate Parkway
Bradford, PA 16701
814-558-0406

robert.hodges2

I send thank you notes or email a thank you if I can't catch them in person. I also use a "good documentation certificate" I borrowed from the ACDIS Forms and Tools library that I pass out on occasion through the provider's supervisor.

We are also going to have our second annual excellence in documentation awards during CDI week in September. Providers are nominated and selected by the coders and certificates are awarded at the medical staff meeting. That was very well received last year.

Robert

Robert S. Hodges, BSN, MSN, RN, CCDS
Clinical Documentation Improvement Specialist
Aleda E. Lutz VAMC
Mail Code 136
1500 Weiss Street
Saginaw MI 48602
P: 989-497-2500 x13101
F: 989-321-4912
E: Robert.Hodges2@va.gov
 
“Patriotism is easy to understand in America; it means looking out for yourself by looking out for your country" Calvin Coolidge

lsipos@monument.health

We are taking candy bars and making "wrappers" for them that say "thank you" for ...timely, good, documentation....we also give out "movie tickets". We are amazed at how well those little things are received by our doctors!

Juli Bovard RN CCDS

tpeyton

I like that idea. Thanks for sharing.

Tracy M Peyton RN, CCDS
Bradford Regional Medical Center
Upper Allegany Health Systems
116 Interstate Parkway
Bradford, PA 16701
814-558-0406

sharon.cole

Chocolate. They got to where if I brought a chart and no chocolate, they would pout. Problem is, it gets really expensive after a while and we don't have a budget so it was coming out of my own pocket.

Sharon Cole, RN, CCDS
Providence Health Center
Case Management Dept
254.751.4256
Sharon.cole@phn-waco.org

sharon.cole

Robert, Love this idea!

Sharon Cole, RN, CCDS
Providence Health Center
Case Management Dept
254.751.4256
Sharon.cole@phn-waco.org

tpeyton

I did the chocolate with thank you cards and hand written notes to each physician asa a thnak you for cdi week last year. I as well take things out of pocket as we also have no budget for things like this. They loved the chocolates.

Tracy M Peyton RN, CCDS
Bradford Regional Medical Center
Upper Allegany Health Systems
116 Interstate Parkway
Bradford, PA 16701
814-558-0406

ddouthit

Thank you all for the GREAT ideas!!!

Dorie Douthit, RHIT,CCS

vdavis2

Chocolate and Skittles seem to be the most popular with the hand written thank you note. Recognition of individuals sent to the department chairs for review at department meetings work well too. We do the certificate thing, but chocolate always wins out! Last year we catered breakfast for the docs and ordered very nice engraved professional ink pens. (You would be surprised at how cheap you can get a nice looking pen....) We gave them out at the Med Exec meeting to all of the staff. Big hit!

Vicki S. Davis, RN CDS
Clinical Documentation Improvement Manager
Health Information Management Department
Alamance Regional Medical Center
Office (336) 586-3765
Ascom Mobile (336) 586-4191
Fax (336) 538-7428
vdavis2@armc.com

"The difference between the right word and the almost right word is the difference between lightning and the lightning bug."- Samuel "Mark Twain" Clemens