Re: [BULK] How do other cdi programs with EMR provide notification of queries?
We use a Message System like e-mail in the EMR (Cerner). If the provider doesn't answer thru Message Center and we resend, we will text to them to please check Message Center for pending CDS query. On occasion, if we call the office, we will give the nurse the message to have the provider check message Center that way.
We do have one group that we will sometimes e-mail a Secure e-mail to their office manager with the actual clinical query but otherwise, when we text, we do not put any identifying data or the actual query. Merely to let them know the query is there and request action.
Hope this helps,
Karen
Karen McKaig, BSN, RN, CCM, CPUR, CCDS
Case Manager
Clinical Documentation Specialist
Baxter Regional Medical Center
Mountain Home, AR 72653
870-508-1499
kmckaig@baxterregional.org
We do have one group that we will sometimes e-mail a Secure e-mail to their office manager with the actual clinical query but otherwise, when we text, we do not put any identifying data or the actual query. Merely to let them know the query is there and request action.
Hope this helps,
Karen
Karen McKaig, BSN, RN, CCM, CPUR, CCDS
Case Manager
Clinical Documentation Specialist
Baxter Regional Medical Center
Mountain Home, AR 72653
870-508-1499
kmckaig@baxterregional.org