RE: =?UTF-8?Q?=5Bcdi=5Ftalk=5D=20Query=20Escalation=20Policy?=
Yes this helps.
Thanks.
Carla Cuney, MBA, RHIA
CDI Training ManagerGlaza Inc.
9000 Southwest Freeway, Suite 170
Houston, Texas 77074
Ph: (713) 429-1374; Fax: (713) 271-0039
Cell: (281) 989-3169
A little more persistence, a little more effort, and what seemed hopeless failure may turn to glorious success. ---Elbert Hubbard
Thanks.
Carla Cuney, MBA, RHIA
CDI Training ManagerGlaza Inc.
9000 Southwest Freeway, Suite 170
Houston, Texas 77074
Ph: (713) 429-1374; Fax: (713) 271-0039
Cell: (281) 989-3169
A little more persistence, a little more effort, and what seemed hopeless failure may turn to glorious success. ---Elbert Hubbard
-------- Original Message --------
Subject: Re:[cdi_talk] Query Escalation Policy
From: CDI Talk <cdi_talk@hcprotalk.com>
Date: Mon, December 17, 2012 7:13 am
To: ccuney@glazahealthcare.com
For concurent queries, we will text page the MD. If they still don't answer concurrently....this is what we follow for post-query:
Providers will review the query and if needed contact the Coder or CDS for
clarification.
a. A copy of the post query sheets will be placed in the physician’s Medical Staff Office mailbox the day the query is scanned. When possible an email will be sent to physician notifying them of the post query.
b. On day 7 if query remains unanswered an email will be sent to Medical Director at MWH or Stafford Hospital.
c. On day 12 if the query remains unanswered, calls will be made to physician by Medical Director at MWH or Stafford.
d. On day 14 if the query remains unanswered, the account will be coded as is.
e. All unanswered queries will be reviewed by Medical Directors, Physician Service Chiefs and CDI Steering Committee members for opportunities for improvement.
No sure if this is what you are asking for specifically. Hope it helps!
Happy Holidays
Christina Franklin, RN
Clinical Documentation Review Specialist
Health Information Management
MediCorp Healthcare System
1001 Sam Perry Boulevard
Fredericksburg, VA 22401
540-741-6276
Christina.Franklin@mwhc.com
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Comments
Carla Cuney, MBA, RHIA
CDI Training ManagerGlaza Inc.
9000 Southwest Freeway, Suite 170
Houston, Texas 77074
Ph: (713) 429-1374; Fax: (713) 271-0039
Cell: (281) 989-3169
A little more persistence, a little more effort, and what seemed hopeless failure may turn to glorious success. ---Elbert Hubbard