Improving Query Response Rate

jolene.filejolene.file
in CDI Talk Archive
Our facility would like to improve on our provider response rate. We would welcome ideas to accomplish this. Do you currently have a query response policy? Are the physicians required to respond to their queries as a result of Medical Staff Rules & Regulation?

In reading an earlier post on "Query Escalating Policy", I did see some of you are using the query as a chart deficiency. How is this working? Appreciate your feedback & suggestions. Thanks!

Comments

  • lprescottlprescott
    We track response rate by physician in their quarterly report cards. We also recognize our supporters 90% or greater each month in their newsletter. Letters went out to our lowest responders signed by the CMO and CEO. This alone has helped us maintain a response rate about 85%.

    As an FYI- look at each CDS- compare their response rates. You might identify a problem with one- are the questions being asked appropriately? We are a two person department and when we looked at our separate response rate it was evident that our newest addition was not actively following up on her queries. She asked questions appropriately but if no answer she never sought out the physician. So a little education on follow up helped her improve.

    Laurie L. Prescott RN, MSN, CCDS
    lprescott@morehead.org
  • jolene.filejolene.file
    edited May 2016
    Thanks, Laura.

    Those are 2 great suggestions that we might be able to use. I think in order to achieve your query response rate, you need to have support from management. Additionally, we need to make sure we are performing at a top level.


    Jolene File,RHIT,CCS,CPC-H,CCDS
    Documentation Improvement Specialist-Coder
    Hays Medical Center
    jolene.file@haysmed.com

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  • paxnerospaxneros
    edited May 2016
    I think they a while (??? - not sure how long) to post them after publishing the Journal. But when they do you will find it listed at the bottom of the list of Journal articles.

    Not sure why they wait- I'm sure most people take the test as "open book". :)

    NBrunson, RHIA,CDIP,CCS,CCDS
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