2013 ACDIS conference: Continuing the conversation with speakers

Hi CDI Talkers,

As you may have seen we have posted all the 2013 materials from our 6th annual conference in Nashville, TN in our forms and tools library, here: http://www.hcpro.com/acdis/forms_tools_group.cfm?topic=WS_ACD_LIB_CMT

A couple of our presenters have agreed to "continue the conversation" about their sessions, both for the benefit of those that attended, as well as those who did not attend their session/could not make the conference, but have viewed their slides and want to learn more. Questions and comments are very much welcomed!

I will start a couple separate threads to get the discussion started. Thanks in advance for your participation.

Take care,
Brian
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