RE: [MARKETING] [EXTERNAL] Giving proper credit
I didn't say I was following up with a provider to answer a query that's already been answered. I'm always happy when the documentation is accurate, regardless of the source. I care about a lot more than CMI and CC/MCC capture rates, but we won't ultimately get what we need unless every provider participates, and that includes answering queries. So I was simply hoping to find here whatever practices other facilities use to record query responses when answered by someone other than the targeted provider. I am looking at defining data that reflects the providers who are consistently not engaged in the CDI program. Without this data and with only anecdotal evidence, I have less leverage when trying to advise physician leadership and senior management on the strengths and weaknesses of our program.
Renee
Renee