Do Prioritization Software Make a Better CDI Program?

This was a discussion I had with my colleagues, and I wanted to pose the question to the beautiful CDI audience for comments. Please note this discussion is not to undermine or bolster the benefit of any software program that provides prioritization functionality.
I would just like to know for the CDI managers and directors that currently utilize these software programs what has been the impact (positive or negative) on your CDI program?
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