Fluency Direct/CDI Engage
Hello. Is anyone currently using MModal's Fluency Direct/CDI Engage product? If so, would you be willing to share your experiences, positive or negative? Thank you!
Hello. Is anyone currently using MModal's Fluency Direct/CDI Engage product? If so, would you be willing to share your experiences, positive or negative? Thank you!
Comments
Positives: Better documentation for the Physicians who actually use it
Negatives: It has to be turned on each time by Physicians to actually use it-most avoid doing that because it is time consuming.
There is no hard stop for documentation so the Physician can ignore the prompts-we had one Physician who was prompted 35 times and only responded to 2 of those
Now in MModal's defense we had a poor roll out at our facility. A microphone has to be installed at every computer where this product will be potentially used(that is a lot of computers). No one actually took ownership of that very large project.
Overall I have to say I was not impressed with the product and neither were the Physicians at our facility. We have epic and are currently looking at their product: Note Reader, Physicians like this product at our facility-it is automatic and requires no extra steps per their demo.
Reporting was difficult as we could not go into the database and run our own reports. We had to request them to run and send the reports to us. Also and this is probably the most significant drawback, is once you leave and no longer have an open contract, you no longer have access to your data.