A Hunting We Will Go...

cmorellcmorell
in CDI Talk Archive
I read something in the last threads about the 7 day post discharge d/c summary deadline that got me wondering...
How many of you go hunting your doctors to bring them unanswered queries etc?

While in the process of becoming an electronic health record, some docs are only doing the charts electronically so they are not looking at the physical chart. Since we don't yet have a process for our queries to be electronic it causing us to flex our creativity muscles.

Anyone else have this issue? What solutions have you come up with?

Comments

  • tpeytontpeyton
    edited May 2016
    We are still part paper and part electronic....but we hunt our docs down...there are a few who are always non compliant.

    Tracy M Peyton RN, CCDS
    Case Management
    Bradford Regional Medical Center
    Upper Allegany Health Systems
    116 Interstate Parkway
    Bradford, PA 16701
    814-558-0406
  • kmckaigkmckaig
    edited May 2016
    We have electronic queries however, we still have to go hunting. Once the coder sends the chart back to the CDI with the unanswered query, we have a 2 wk time frame to get answers which is usually more than enough. We call the office to engage the nurses' help, track them down on the floor, send another electronic message. We make up to 3 attempts in that 2 wk time period and if no success, we release it as a no response on that doc. We track those for UR along with missed dollars. We have very few no responses even though their response may be no.


    Karen McKaig, BSN, RN, CCM, CPUR
    Case Manager
    Clinical Documentation Specialist
    Baxter Regional Medical Center
    Mountain Home, AR 72653
    870-508-1499
    kmckaig@baxterregional.org
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