Query Response Rate

ggoodman@virginiahospitalcenter.comggoodman@virginiahospitalcenter.com
edited May 2016 in CDI Talk Archive
Fellow CDIs,

Out of curiosity what would you say your query response rate is?
Also are your queries part of the permanent record?
Wondering if there is a difference in the response rate between queries that are or are not part of the permanent record.

Thank you!

Greta Goodman
Clinical Documentation Improvement Specialist
Health Information Management
Virginia Hospital Center
1701 North George Mason Drive
Arlington, VA 22205
703-558-5336
ggoodman@virginiahospitalcenter.com

Comments

  • Unknown
    edited May 2016
    98% affirmative response rate
    About 2% 'no' or 'unable to determine'
    Queries are a part of the permanent record.


    Charlene

  • katysuegood@gmail.comkatysuegood@gmail.com
    edited May 2016
    Ours is around 80%. Our queries are a part of the permanent record. Our problem is that the hospital has not designated queries as a chart deficiency and queries that were unanswered prior to discharged are not routinely followed up on.

    Katy Good, RN, BSN
    Clinical Documentation Program Coordinator
    Flagstaff Medical Center
    Kathryn.Good@nahealth.com
    Office: 928.214.3864
    Cell: 928.814.9404

  • fishdl@shands.ufl.edufishdl@shands.ufl.edu
    edited May 2016
    Our response rate is approximately 95%.
    Since going live with our EHR this past May, our queries are a permanent part of the medical record. We create a deficiency for each of our queries which goes into the attending physician's electronic in-basket. I believe this has had a positive impact on our response rate.
    Donna
    Donna Fisher, CCS, CCDS
    Clinical Documentation Improvement Coordinator
    Shands at the University of Florida
    Ph: 352.265.0680 ext 48769
    fishdl@shands.ufl.edu

  • vanessa.falkoffvanessa.falkoff
    edited May 2016
    Hi Greta,



    Our program is still a one man show- me. We started in 4/11 with queries
    which were not a part of the medical record and requested additional
    documentation in the progress notes, but we quickly changed to making
    them a part of the permanent record. We recently made queries a
    deficiency, and the response rate did go up significantly. The
    percentage of queries answered by the last day of the month was up to
    91% for January.

    We are actively looking for an analyst for our CDI dept., so one day I
    will have retrospective data. In the mean time I collect as much data as
    I can, but primarily focus on submitting queries and following up on
    timely replies.



    Vanessa Falkoff, RN
    Clinical Documentation Coordinator
    University Medical Center of Southern Nevada
    office (702) 383-7322

    cell (702) 204-0054
    vanessa.falkoff@umcsn.com

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