Does anyone use the 3M ClinTrac Software?

Unknown
in CDI Talk Archive
We recently (6 months ago) purchased the newest version of ClinTrac software from 3M for our CDS team. It will be a wonderful product once we are able to truly understand all it can do to data collect. At this point, we are challenged by the reports it generates. I was hoping to find another institution that uses this product and direct them with some specific questions. I must admit we have had a few struggles maintaining good communication with the Vendor and are not receiving the support we need.
If anyone has any thoughts or guidance on this, I would greatly appreciate your input. Please feel free to contact me directly as well. Thank you.

Jane Hoyt, BSN, RN
Manager CDI Team
Denver Health and Hospital Authority
303.436.4112
jane.hoyt@dhha.org

Comments

  • tiffany_susantiffany_susan
    edited May 2016

    We are in the process of reviewing this software and would love input
    also!
    Thank You,
    Susan Tiffany RN, CCDS
    Supervisor Clinical Documentation Program

    "Twenty years from now you will be more disappointed by the things you
    didn't do than by the ones you did do. So throw off the bowlines. Sail
    away from safe harbor.Catch the trade winds in your sails. Explore. Dream.
    Discover." Mark Twain

  • donna.kentdonna.kent
    edited May 2016
    We have used it for two years. Reports are not robust enough. They
    tend to lack depth and concentrate on "bean counting". Customer/Client
    support is lean. I don't mean lean in a good way.

    I know there are folks out there who disagree with me and that's fine
    But times have changed and the methodology and strategy needs to change
    as well.

    Donna

    Donna Kent, RN, BSN, CCDS
    Manager, Clinical Documentation Integrity Program
    Clinical Quality and Accreditation
    Torrance Memorial Medical Center
    ph.:310 784-6884 fax:310 784-6899
    donna.kent@tmmc.com
  • bosankorbosankor
    edited May 2016
    Have any of you used Meta Technologies CDI suite?

    Roberta Bosanko-Cera MS, CCS-P, CPMA, CPC-P, CEMC
    AHIMA ICD-10-CM/PCS Ambassador & Training Instructor
    Director, Finance ICD-10
    Hospital For Special Surgery
    535 E 70th Street
    New York, NY 10021
    bosankor@hss.edu
    212-774-2906 Office


  • tiffany_susantiffany_susan
    edited May 2016
    There are a few good companies out there with great software, the problem
    I am having is finance would like to use one company and work for a
    "deal".
    Thank You,
    Susan Tiffany RN, CCDS
    Supervisor Clinical Documentation Program

    "Twenty years from now you will be more disappointed by the things you
    didn't do than by the ones you did do. So throw off the bowlines. Sail
    away from safe harbor.Catch the trade winds in your sails. Explore. Dream.
    Discover." Mark Twain

  • Unknown
    edited May 2016
    In addition to 3M for CAC and CDI, we are also exploring Dolby’s Fusion and Optum (for CAC, no CDI yet). Any thoughts, feedback, suggestions?

    Thank you,

    Linnea Thennes, RN, BS, CCDS
    Supervisor, Clinical Documentation Improvement
    Centegra Health System
    815. 759-8193
    lthennes@centegra.com

  • lsipos@monument.healthlsipos@monument.health
    edited May 2016
    Melissa
    Hello! We implemented CDR2/Claro at our institution over a year ago! We had been a paper DRG system/program that was focused on reimbursement and matching DRG's with the coders. By converting to this computerized system roughly 18 months ago-we now are aimed more at Quality . Speaking for myself and the other members of my CDS team, we love this program. Initially, as with everything, there was a learning curve and we didn't know if we would care for the system. However, the support has been great from the members of the Claro team, and it has increased the number of patients we are able to see and is far more specific in audit capability than we had before.
    The really nice thing about this system, is they can adapt/build/tweak the system to your specific needs. I love the fact the query response rate is physician specific, and actually tells you what the response rate is. There are so many areas we are able to audit with this system-so it lets us focus on areas for improvement for both physicians as well as for the CDS.
    I will also tell you, the follow up from Claro was not only related to the actual computer program but "how and what" we could do for our specific program relative to areas to focus on for querying ect. They educated us on OUR needs.
    It is pretty user friendly and a great way for the coders and I to remain connected about a patient. We used to email about issues and retrospective queries, and now just use CDR2 for those issues.
    Follow up from Claro is every 6 months as long as you hold the contract and they come and actually audit charts and show areas for improvement. The areas of audit not only pertain to us as the CDS but for the institution at large and metrics for mortality, o/e ratio, financial overview, physician response, DRG performance ratios, couplets/pairs, quality focus areas, GMLOS, ROM, SOI, scorecards for each specialty...and a myriad of other functions. I know not only for the CDS, but for the "C" suites it provides valuable information.
    I will tell you, ONE of the things I do not like is that we would like to be able to "highlight" or "bold" certain text items and we were told over a year ago "that was in the works", but have heard nothing more. I assume we have to "upgrade" to get those features. Overall, it has been really helpful. We worked with Claro when we got the program, and moved "fields" around to suit our needs, we changed "pull down" verbiage to terms we used and generally just rearranged areas to help with how "we" worked for our program. We don't get to see ALL of our Medicare population due to the high census and ratio to CDS (something I am sure other institutions are feeling) but is has enabled us to increase the number of patients we do see.
    Hope this helps! If you have any questions, please feel free to contact me!

    jbovard@regionalhealth.com
    Juli Bovard RN CDS
    Rapid City Regional Hospital
    Rapid City, SD 57702

  • ddraizeddraize
    edited May 2016
    We have Meditech 6.0 but not any CDI module, I asked but no one seemed to know if they had one including the trainer. Are you using for CDI?

    Diane Draize RN, CPUR,CCDS
    Clinical Documentation Specialist

    Ministry Door County Medical Center
    diane.draize@ministryhealth.org
    920-743-5566 ex 3143

    We earn trust by working together as One Ministry to keep PATIENTS FIRST in everything we do

  • bosankorbosankor
    edited May 2016
    No but they were here last week and their demo looked great. I can share the contact information if you would like.

    Roberta Bosanko-Cera MS, CCS-P, CPMA, CPC-P, CEMC
    AHIMA ICD-10-CM/PCS Ambassador & Training Instructor
    Director, Finance ICD-10
    Hospital For Special Surgery
    535 E 70th Street
    New York, NY 10021
    bosankor@hss.edu
    212-774-2906 Office


  • donna.kentdonna.kent
    edited May 2016
    We are having a demo with Chart Wise this morning. I'll pass on
    impressions afterwards.

    Donna Kent, RN, BSN, CCDS
    Manager, Clinical Documentation Integrity Program
    Clinical Quality and Accreditation
    Torrance Memorial Medical Center
    ph.:310 784-6884 fax:310 784-6899
    donna.kent@tmmc.com
  • katysuegood@gmail.comkatysuegood@gmail.com
    edited May 2016
    We also use CLARO and I have been very happy with what has been provided. I agree with Juli's prior response. However, I have no experience with anything other than CLARO, we implemented it when I was hired and started our program over a year ago. I will say, although I know many of us do not like many of the "bean-counting" data, CLARO's pretty graphs showing our impact seems to go over VERY well with senior leadership.

    Katy Good, RN, BSN
    Clinical Documentation Program Coordinator
    AHIMA Approved ICD-10CM/PCS Trainer
    Flagstaff Medical Center
    Kathryn.Good@nahealth.com
    Office: 928.214.3864
    Cell: 928.814.9404

  • donna.kentdonna.kent
    edited May 2016
    Is anyone using Chart Wise yet?

    Donna Kent, RN, BSN, CCDS
    Manager, Clinical Documentation Integrity Program
    Clinical Quality and Accreditation
    Torrance Memorial Medical Center
    ph.:310 784-6884 fax:310 784-6899
    donna.kent@tmmc.com
  • cfowlercfowler
    edited May 2016
    We use ChartWise and it has been outstandingly WONDERFUL!
    I'd be happy to share the specifics, if interested.
    www.chartwisemed.com

    Carla D. Fowler, RN MBA
    Cfowler2@colquittregional.com
    Director,Case Management/CDI
    Colquitt Regional Medical Center
    229-891-9363

  • sbeattysbeatty
    We do not use 3M's ClinTrac, however we do use CDIS. This morning one of our data analysts and I were trying to determine why the financial impact report data can't be reproduced using data from several other programs we have, even when we drill down to the account level. I suspect the CDIS data is "raw" and makes no distinction regarding the discharge disposition impact on final reimbursement. We will ask the question of 3M, but I must concur that the training we had specific to the canned reports was minimal. If you want training to be able to write yor own reports, you must pay extra and we didn't. So we must wait for an answer to a question posted to the 3M support website. Our experience has been that this takes generally a week or more, and may or may not answer your question. Caveat emptor!
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