Hello- I am still fairly new to the CDI management role and would love to be able to connect with other successful CDI leaders and team members regarding CDI programs and metrics that are working for them.
Hi Deanna and Amy- I took over as CDI Manager just a year ago and my first task was to take the punitive feel away from the Reconciler process. At the time, my CDI's would either not even look at the case coming back to them and miss the educational portion or would read them and then become so miffed at our Reconcilers that there was a very real divide growing there. Our FFR's-"For Further Review"- are no longer used in calculating Metrics and I encourage my CDI's to bring any FFR that they receive and don't agree with, back to me for discussion. That discussion is a great time for 1:1 learning, which as you are probably finding out, very hard to work that into your schedule. And there have been times that I have taken the FFR back to the Reconcilers for re-review and it has turned into an Impact "Q".