In your facility, are your providers subject to the suspension process for having unanswered queries?
A few things to consider:
1. Check with administration, Medical Staff, HIM, if you suspend for lack of response to query. Lack of response may be reported as a 'delinquent' record, and that can have a negative impact for accreditation purposes.
2. Ensure your attribution process is tight. Suspension may mean an MD can't perform procedures or admit. Expect to able to explain your process to a hostile surgeon.
3. Consider if HIM is also suspending physicians for the same reason. If so, is any effort coordinated with CDI teams?
In my previous employment, the answer was YES. The Executives felt that, since an unanswered query held up coding and reimbursement, they would make the queries a deficiency that counted towards the suspension process.