Query percentage goals
I have a question that I am looking for some thoughts on from the group. As a CDI Director are working on increasing our query volume and have questions on how we should report our goal percentage.
We have set a goal of 20% for query volume (which we were told by a consulting firm that is a national average) but are trying to decide if that is 20% of total reviews or 20% of unique patients reviewed?
Obviously our query percentage will be much higher if we base it on unique accounts but is that how others report?
For example if I review a pt. record 2 times and only query once, my query percentage is 50% if I use total reviews but it is 100% if I use unique accts as my denominator.
I hope this makes sense. Let me know if you are confused or if you report this data in a different manner. We are open to ideas!